Dear Sir/Madam,
I am writing to you to complain about your hotel. I had a terrible stay in room 5012 of your hotel from the 24th to the 26th of August 2002, when I came to Guangzhou on business.
Firstly, the air-conditioning in my room could not be turned down or switched off. When I asked the reception staff to do something about it, they laughed and told me it was better than being hot. I asked your front of house manager and she told me she would send someone to my room immediately. No one came. As a result, I was very cold every time I was in the room.
Secondly, I found the bathroom dirty and the hot water was always warm.
Thirdly, the noise at night was extremely loud and I found it difficult to sleep. I asked to change rooms, but was told it was impossible because the hotel was full. I paid a lot for my stay in your hotel and expect much better service from such a well-known hotel.
In future, I will not be staying at your hotel again and will inform my business associates of the terrible service.
Yours faithfully,
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| | | Glossary | | | complain (v.) | | 抱怨，投诉 | complain about 对......抱怨 |
| | | turn down | | 调低，减弱，降低，压低(力量,声音等) | |
| | switch off | | 关掉，切断，关上(电器等设备) | |
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n.书写；写作；书法 (初中英语单词)
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