To whom it may concern:

I am writing to express my deepest appreciation for your prompt handling of my order.

I placed a rush order for several books on April 1 asking for delivery to be made by April 15. Well, your company and its employees were so efficient that all the books I ordered arrived here on the 13th! I really do appreciate the trouble you took to meet my request and the special attention you gave to my order.

Please convey my thanks to all the staff involved -- they certainly did an excellent job.

Best regards,

Jack Chen
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