On April 30 I received EZLetter and PowerWriter, which I ordered via your on-line shopping Web site.

EZLetter is running smoothly on my computer and I'm very pleased with it. However, I'm experiencing a lot of trouble with PowerWriter. It hangs up VERY often while in operation for no apparent reason, and I can no longer afford the interruptions and irritation caused by constant hang-ups.

There obviously is something wrong with this software, considering that EZLetter is running OK under the same PC environment. I believe that I'm entitled to a replacement, but please let me know what you would propose to do about this matter.

Your prompt reply will be most appreciated. Thank you.

Jack Chen (tatrade@twt.com.tw)
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