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Dear Mr. Doe:

I was extremely sorry to hear of the earthquake which destroyed your beautiful house in Kobe. I know well how much that house meant to you and Mrs. Doe, and I hasten to offer my deepest sympathy.

Nevertheless, I was most relieved to learn that none of your family members suffered serious injury, although my heart still aches when I think of the great number of people who were killed or seriously injured in this unprecedented tragedy.

If there is anything I can do for you and your family, please do not hesitate to let me know.

Sincerely yours,

Jack Chen
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