10. You have recently made a purchase from the local department store. However, when you arrived home, you found a fault with it. Write a letter to the manager, say what the product is, explain the problem and say what you'd like to be done about it.（投诉信）

亲爱的先生、女士：

　　我写此信是要就我2007年8月25日从你们在菲利普大街上的商店里购买的一件羊毛衫进行投诉的。

Dear Sir or Madam,

　　I'm writing to complain about the recent purchase of a woolensweater from your department store on Philip Street, on August 25, 2007.

　　我最近按照标签上的说明用冷水洗了这件羊毛衫，然而，当我将它从洗衣机里取出时，这件衣服却变形了，再也不合身了。

　　I recently washed the sweater in cool water, as per the instructions on the label. However, when I removed it from the machine, the garment was stretched out of shape and no longer fits.

　　我上周二（6月21日）打电话到店里，是与一位叫Morris先生的部门经理讲的，他电话里很是无礼，告知我说因为这件衣服是降价购买的，因此不能退换。对此，我深感不满，因为我多年来一直是贵店的忠实顾客，在此事件之前，从来没有过任何投诉。因此，我对受到如此待遇深感失望。

　　I phoned the store last Tuesday (June 21) and spoke to the department manager, a Mr. Morris, who was rather rude on the phone and informed me that I could not get a replacement sweater as it was purchased at a reduced price. I felt really upset, for I have been a loyal customer of your store for many years and until this incident, never have had any complaints. I, therefore, feel disappointed to be treated in such a manner.

　　然而，我的要求并不高。如果你们能够给我退换一件，或者为我办理退费，怎么方便就怎么办，我都会非常满意的。

期盼收到您的答复。

您真诚的

Kenny Gao

　　I would, however, be perfectly satisfied if you would kindly replace the sweater or refund my money, whichever is more convenient.

I look forward to hearing from you soon.

Yours truly,

Kenny Gao
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