First of all, you need to establish the feedback meeting as a time of sharing information. It's a good idea to start by mentioning something positive (and true!) about the other person's performance or behaviour.
Always mention the who, what and when aspects of the situation you are giving feedback about. For example, "You provided sales department figures for the last financial year last week and..."
Then mention the effects of this: "...the figures were not complete enough for us to finalise the report to meet the deadline". Then a good idea is to ask open-ended questions. For example, "What do you feel about this? Is there anything you'd like to explain?"
Check that they understand what you say. For example, "Do you have any questions about what I've said?" Check for (dis)agreement and try to encourage the other person to ask questions.
Try and find out the root cause. For example, "Why couldn't you provide complete figures?"
Make a suggestion about what performance you expect. For example, "I suggest that in future, if you feel you can't provide complete figures, let someone know in good time."
Finally, agree to a course of action for the future. |
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n.履行；行为；工作 (初中英语单词)
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