Meeting Minutes: Suggested Solution
Meeting Minutes: Managers' Weekly Meeting October 20, 2005 Attendance:
Mr Black (Chair) Mrs Green Ms Yellw Mr Brown
Item 1 – New position open in production ·Mr Black suggested internal promotion ·Mrs Green recommended both internal and externaladvertisement to get the best qualified person. ·It was agreed that the post will be: o Internally advertised for two weeks o If a suitablecandidate isn't found, the post will be externally advertised.
Item 2 – Water Damage to Furniture in Warehouse ·Ms Yellow and Mr Brown gave an overview of the problem o Storm caused roof damage, water leak – this caused damage o Damage was not spotted and shipped to customers o Warehouse inspected, damaged furniture removed ·Mrs Green outlined Customer Service's response o Total of 5 complaints. o Immediate apology, and arrangement to replace goods ·It was agreed that: o Warehouse staff will be further trained. o After storms, the buildings will be inspected for damage
Item 3 – Company Ski Trip ·The date is set for the weekend of December 9 – 11 ·Mrs Green will be in charge of the arrangements o Choose a hotel / venue o Generate interest o Collect money o Arrange transport ·Mrs Green will have more information at next meeting
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