商    贸    口    语   篇

68

建立业务关系

Establishing Business Relationship

K建立业务关系

   Establishing Business Relationship                    2069

 K实地拜访参观

    Visiting the Company in Person                              2075

K观看货样展品

   Viewing Samples and Exhibited Products         2081

商贸英语

CHAPTER 1

69

价格与付款

Price and Payment

K询价Making an Inquiry                                    2087

K报价Making an Offer                                      2093

K商议价格Bargaining                                       2099

K折扣Discount                                                 2105

K佣金 Commission                                           2111

K下定单Placing an Order                                 2117

K付款方式Terms of Payment       2123

商贸英语

CHAPTER 1

70

包装与运输

Packing and Shipping

K包装Packing                                                  2129

K运输Shipping2135

71

保险、索赔与纠纷

Insurance, Compensation and Dispute

K保险Insurance                                               2141

K投诉与索赔

   Making a Complaint and Claiming a Loss          2147

K拒绝赔偿

    Refusing to Accept the Claim                          2153

K同意赔偿

Accepting the Claim     2159

商贸英语

CHAPTER 1

72

接待来客

Receiving Clients

K机场迎接客人

    Meeting a Guest at the Airport                          2167

K接待来客

   Receiving a Client                                            2173

K送别来客

   Seeing off a Client  2179

秘书、助理英语

CHAPTER 2

73

日程安排

Schedule

K安排老板日程Making Schedule for the Boss          2185

K安排会议Arranging a Meeting                             2191

K安排预约Making an Appointment     2197

秘书、助理英语

CHAPTER 2

74

银行职员一般业务

General Services

 K业务咨询Offering Inquiry Service                    2205

 K开户业务Helping Open an Account                 2211

 K存取款业务

    Helping Deposit and Withdraw Money             2217

 K汇款业务Helping Send Money                         2223

 K挂失与销户业务

   Helping Report a Loss and Close an Account    2229

 K银行卡业务Offering Bank Card Service     2235

银行职员英语

CHAPTER 3

75

银行职员其他业务

Other Services

K外汇兑换业务Offering Money Exchange Service2241

K支票业务Offering Cheque Service                    2247

K零钱兑换业务Offering Money Changing Service2253

银行职员英语

CHAPTER 3

76

邮局职员一般业务

General Services

K邮局业务咨询Offering Inquiry Service                   2261

K信件业务 Letter Service                                      2267

K包裹业务Parcel Service   2273

邮局职员英语

CHAPTER 4

77

邮局职员其他业务

Other Services

K信封邮票销售

    Selling Envelopes and Stamps                                       2279

K报刊杂志业务

   Newspaper and Magazine Subscription Service    2285

78

宾馆前台服务

Reception

K客房预订

   Taking Room Reservation                                     2293

K 接待登记

   Receiving Guest and Helping Check In                    2299

K投诉处理

   Handling Complaint                                              2305

K为顾客结账退房

   Helping Check Out    2311

宾馆服务英语

CHAPTER 5

79

宾馆客房服务

Room Services

K引领客房Showing Guest the Room                  2317

K整理客房Making up the Room                          2323

K洗衣服务Laundry Service                                 2329

K送餐服务Room Service                                    2335

K叫醒服务Wake-up Service                             2341

K设施维修服务Facility Repair Service   2347

宾馆服务英语

CHAPTER 5

80

宾馆商场部服务

Services at the Shop

K在珠宝工艺品店

    At the Jewelry and Crafts Shop                      2353

K在丝绸店

    At the Silk Shop    2359

宾馆服务英语

CHAPTER 5

81

餐厅接待服务

Receiving Guests

K接听订餐电话

    Taking Reservation over the Telephone          2367

K领座Seating a Guest                                     2373

K请客人点餐Asking a Guest to Order                 2379  

K菜肴介绍Introducing Dishes 2385

餐厅服务英语

CHAPTER 6

82

餐厅其他服务

Other Services

K上菜Serving Dishes                                        2391

K处理顾客抱怨Dealing with Complaints               2397

K随桌服务Waiting on the Table                        2403

K结账送客Settling Bill and Sending off Guests   2409

餐厅服务英语

CHAPTER 6

83

售货员接待顾客服务

Serving Customers

K招呼顾客Receiving Customers                      2417

K产品介绍Introducing Products                        2423

K产品价格Products’ Price                                2429

K售后服务After-sales Service                           2435

K送别顾客Saying Good-bye to a Customer2441

售货员英语

CHAPTER 7

84

售货员销售商品服务

Selling Products

K服装销售Selling Clothes                                 2447

K鞋帽销售Selling Hats and Shoes                    2453

K食品销售Selling Food                                     2459

K电器销售 Selling Household Appliances           2465

K化妆品销售 Selling Cosmetics                        2471

K纪念品销售 Selling Souvenirs     2477

售货员英语

CHAPTER 7

85

出租车司机接待乘客

Receiving Passengers

K招呼乘客 Greeting a Passenger                       2485

K途中询问Questions on the Route                   2491

K向乘客收费Collecting the Fare from a Passenger     2497

出租车英语

CHAPTER 8

86

解释交通道路状况

Explaining Traffic Conditions

 K解释路面状况Explaining Road Conditions      2503

 K解释行驶故障Explaining Troubles on the Road      2509

shipping [´ʃipiŋ]   n.船运业；船舶(总数)   (初中英语单词)

complaint [kəm´pleint]   n.抱怨；叫屈   (初中英语单词)

inquiry [in´kwaiəri]   n.询问；质询；调查   (初中英语单词)

deposit [di´pɔzit]   vt.存放，存储 n.存款   (初中英语单词)

withdraw [wið´drɔ:]   v.收回；撤销；撤退   (初中英语单词)

parcel [´pɑ:sl]   n.包裹；一批 vt.区分   (初中英语单词)

facility [fə´siliti]   n.容易；熟练；灵巧   (初中英语单词)

repair [ri´peə]   v.&n.修理，修补   (初中英语单词)

waiting [´weitiŋ]   n.等候；伺候   (初中英语单词)

customer [´kʌstəmə]   n.顾客，买主，主顾   (初中英语单词)

traffic [´træfik]   n.交通，运输   (初中英语单词)

compensation [,kɔmpen´seiʃən]   n.补偿，赔偿   (高中英语单词)

seeing [si:iŋ]   see的现在分词 n.视觉   (高中英语单词)

schedule [´ʃedju:l]   n.目录；清单；一览表   (高中英语单词)

offering [´ɔfəriŋ]   n.提供；礼物；捐献   (高中英语单词)

jewelry [´dʒu:əlri]   n.珠宝(饰物)   (高中英语单词)

reservation [,rezə´veiʃən]   n.保留；储备；预定   (高中英语单词)

dealing [´di:liŋ]   n.交易；来往   (高中英语单词)

saying [´seiŋ, ´sei-iŋ]   n.言语；言论；格言   (高中英语单词)

subscription [səb´skripʃən]   n.预订；预约；捐款   (英语四级单词)

laundry [´lɔ:ndri]   n.洗衣店；待洗的衣服   (英语四级单词)