在这一页，我们听一段在贸易洽谈会上的谈话，这是一位销售人员和一位潜在客户在展台前的对话。听的时候，要特别注意这位销售人员对那位客户讲话的方式。她是如何鼓励这位客户购买她们公司的产品的？她用了什么技巧呢？
Listen to the following conversation at a trade fair stand between a saleswoman and a prospective client. The saleswoman is clarifying the terms of both delivery and payment to the prospective client in a patient, non-confrontational way.
  The sales pitch
  Listen first and then read the transcript

What makes this interaction non-confrontational and successful?

Is it the intonation ?
Is it the way the saleswoman answers questions fully and anticipates what the client wants to know?
Is it the clear and accurate use of vocabulary?
Is it a mixture of all the above?
Glossary
non-confrontational (adj.)   不会产生冲突的
guarantee (v.)   保证